Last Updated: November 11, 2024
At Peace of Mind Property Management, LLC, we are committed to safeguarding the privacy of our clients, tenants, and visitors to our website. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with the property management services we provide.
1. Information We Collect
We may collect the following types of personal data, which are necessary for providing property management services:
A. Personal Identifiers and Contact Information:
- Name, email address, phone number, mailing address, and other contact details.
B. Tenant and Lease Information:
- Lease agreements, payment history, rent amounts, property address, and tenant history.
C. Financial Information:
- Payment details, credit/debit card information, bank account details for rent payments, and security deposits.
D. Property Details:
- Property owner contact information, maintenance requests, and related property information.
E. Usage Data:
- IP address, device information, browser type, and data related to your interactions with our website (via cookies or other tracking technologies).
2. How We Use Your Information
We use your personal data for the following purposes:
- Property Management: To manage rental properties, communicate with tenants, process rental payments, and provide maintenance services.
- Customer Support: To respond to inquiries and provide assistance regarding properties, lease agreements, and other services.
- Financial Transactions: To process payments, manage deposits, and handle other financial matters related to your tenancy or property.
- Communication: To send property-related notices, lease reminders, updates about your rental, and marketing communications (if you have opted in).
- Legal Compliance: To comply with local, state, or national laws and regulations, including tenant screening, background checks, and financial reporting.
3. Data Sharing and Disclosure
We may share your personal information under the following circumstances:
- With Service Providers: We may share your personal data with third-party vendors and service providers who assist us in managing properties, such as payment processors, maintenance companies, and property inspection services.
- For Legal Compliance: We may disclose your personal information if required by law or in response to legal requests (e.g., subpoenas or court orders).
- With Property Owners (for tenants): If you are a tenant, we may share relevant information with property owners for the purpose of managing the lease and responding to maintenance issues.
- In the Event of a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us understand how users interact with our website, remember user preferences, and improve site functionality.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use some features of our website.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, or destruction. This includes the use of encryption, secure servers, and other safeguards to ensure the safety of your data.
While we strive to protect your personal data, please note that no method of online transmission is 100% secure. We cannot guarantee absolute security.
6. Your Rights Regarding Your Personal Data
Depending on the applicable law in your jurisdiction, you may have the following rights concerning your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal or contractual reasons).
- Restriction of Processing: You may request that we restrict the processing of your personal data in certain situations.
- Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
- Opt-Out of Marketing Communications: If you have opted in to receive marketing communications from us, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at operations@pompropertymanagement.com or 443-574-5131.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately so that we can take appropriate action.
8. International Data Transfers
If you are accessing our website from outside of United States, please be aware that your information may be transferred to and stored on servers located in United States. By using our services, you consent to the transfer of your personal data across borders.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated policy on our website and update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us:
Peace of Mind Property Management, LLC
operations@pompropertymanagement.com
443-574-5131
6865 Deerpath Road
Suite 101, Unit 138
Elkridge, MD 21075
Key Legal Considerations:
- GDPR (General Data Protection Regulation): If your property management business operates in the EU or handles data of EU residents, ensure compliance with GDPR. This includes obtaining explicit consent for processing sensitive data (e.g., payment details), providing the ability for tenants to exercise their rights (e.g., right to access, right to deletion), and ensuring data security measures are in place.
- CCPA (California Consumer Privacy Act): If you handle the data of California residents, ensure your policy is compliant with the CCPA. This includes providing clear instructions on how users can opt out of data sales, request the deletion of their data, and access their data.
- Fair Housing Laws and Tenant Screening: Be mindful of how personal data is used for tenant screening, background checks, and other tenant-related processes. Ensure that data is handled fairly, with appropriate consent, and without violating fair housing regulations.